Terms and Conditions

These conditions are concluded on the one hand by the company LCDO B, registered  with the Trade and Companies Registry of Annecy Under the number 792487753 hereinafter ” BIUTIFUL ” and secondly, by any person or corporation wishing to make a purchase via the website www.biutifulshop.com , hereinafter « buyer ».


These conditions of sale define the contractual relationship between the buyer and BIUTIFUL and conditions apply to all purchases made through the merchant site www.biutifulshop.com, the buyer either professional or personal.

The acquisition of goods and / or services through this site implies acceptance by the purchaser of these conditions of sale. BIUTIFUL reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in force at the date of the order by the purchaser .


Products and services are those listed in the catalog published on the website of BIUTIFUL. These products and services are offered within the limits of available stocks.The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to the colors on the screen. Some pictures and descriptions are directly provided by BIUTIFUL’s online suppliers.


The prices listed in the catalog are priced in euros taxes included taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of goods or services.

BIUTIFUL reserves the right to change prices at any time, except that the price listed in the catalog on the day of the order shall be applicable only to the buyer.

The prices listed in the catalog does not include the cost of order processing, transport and delivery. The price of delivery is automatically added and shown in the phase of finalizing the order.


The buyer, who wishes to buy a product or service must:

– Fill in the form of identification which show all the data

– Validate the order after reviewing it

– Make payment as provided

Confirmation of the order implies acceptance of these conditions of sale, in recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions.

BIUTIFUL will email confirmation of the order recorded.

The failure to pay all or part of the order ipso facto and without formality, temporary cancellation thereof. In this case, BIUTIFUL  will contact the customer to resolve the situation. According to French Law No. 80335, the goods sent to the client remains fully owned by BIUTIFUL store and confirmed until full receipt of Regulation.

BIUTIFUL reserves the right to cancel orders in case of unusual reclamations or unusual orders quantities.


Buyers, non-professional individuals, have a withdrawal period of seven days after the delivery of their order to return the product unopened and in perfect condition, (including fragrances for no recovery will be made on items tested , the pump was primed or packaging unsealed) to BIUTIFUL – 4 Bis rue de la Poste – 74000 ANNECY – France.

For exchange or refund, it will be repaid without penalty under 30 days after the date of retractation, except for the return costs will be borne by the client (under the Article L. 121-20).

In case of incompletes or damages returns, refunds won’t be accepted.


The items sold balances will not be returned or exchanged or refunded (without right of withdrawal still applies).


The price is payable to the order. Payments made by credit card will be realized through the secure system CM-CIC [email protected] from CIC bank using SSL (Secure Socket Layer ) so that the information transmitted is encrypted by software and no third party can read it during transit on the network.

Payments also can be realized by PAYPAL. With PAYPAL, customers informations are protected, PAYPAL is hiding and protecting all the buyer informations and datas.


In the exceptional case where the goods ordered are not in stock, BIUTIFUL will proceed to a restock for the product ordered. The order will be shipped upon receipt of the products. Except in cases of impossibility of restocking or because of a 60 days delay, no refund will be made.


Deliveries are made to the address indicated in the order that can only be in the area agreed. The risks are borne by the purchaser at the time the goods have left the premises BIUTIFUL. In case of damage during transportation, complaint must be made to the carrier within three days of delivery.

Upon delivery, you must check the package with the transporter and refuse it if you notice any deterioration.
Any report made after opening a damaged package will not be taken into account.

The buyer can contact BIUTIFUL by phone for any question about its order and delivery (check on the website page « contact »).

For international delivery, the order can be submit to the customs taxes of the destination country.

For more informations about customs taxes, please check on this website :


For the tracking of your parcel : http://www.laposte.fr/particulier/outils/en/track-a-parcel

The payment of any custom rights and taxes depends on the country destination and only the buyer will be responsible for it. BIUTIFUL advices the buyer to check the customs taxes informations of the country before ordering.

Delivery cost are free if the purchase amount is equivalent to 90 € in metropolitan France  – Andorre – Monaco, with the delivery « Colissimo Classique » – without signature.

Delayed transport:

The delivery times are the delivery times indicated by the postal services (Colissimo)

You can find the details here : SHIPPING AND RETURNS

These contractual deadlines may be extended for any reason having placed the seller unable to meet its obligations , particularly in cases of force majeure within the meaning of Article 1148 of the Civil Code (strikes, accidents, war , natural disasters, case events which the seller could not reasonably have control ) . A delay in delivery can in no way justify the cancellation of the order.


All products supplied by BIUTIFUL have the legal guarantee provided by Article 1641 of the Civil Code. In case of non compliance of a product sold, it can be returned to BIUTIFUL  who will exchange or refund.

All claims, requests for exchange or refund must be made by post to the following address: BIUTIFUL – 4 bis rue de la Poste – 74000 ANNECY – FRANCE within thirty days of delivery .


BIUTIFUL in the process of selling online is only bound by an obligation of means ; responsibility can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses , break service, or other unintended problems.


All elements of the site BIUTIFUL are and remain the exclusive intellectual property of BIUTIFUL. Nobody is allowed to reproduce, use , repost, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without the express written consent of BIUTIFUL.

Photo credit : © Ludovic Di Orio / Biutiful


Accordance with the law relating to computers, files and freedoms of January 6, 1978, the information containing names of buyers may be subject to automated processing. BIUTIFUL reserves the right to collect information on purchasers including by using cookies. Buyers may object to the disclosure of their details by notifying BIUTIFUL. Similarly, users have a right to access and correct data concerning them, according to the law of January 6, 1978.


BIUTIFUL archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code.


These conditions of online sale are subject to French law.

In case of dispute, jurisdiction is given to the competent courts of Annecy, despite multiple defendants or warranty.