Shipping & Returns

We take great care in packing your parcels.
And because we love you and would like you to discover everything, in each order you will receive a few samples + our limited edition collector’s postcards.

DELIVERIES :

DHL EUROPE AND WORLDWIDE : Express delivery 1 to 4 days

COLISSIMO EUROPE : standard delivery 3 to 6 days

Average delays for standard delivery :

Europe : 1 – 6 days

Germany Standard delivery : 3 to 4 days
Austria Standard delivery : 3 to 4 days
Belgium Standard delivery : 3 to 4 days
Denmark Standard delivery : 3 to 4 days
Spain Standard delivery : 3 to 6 days
Finland Standard delivery : 4 to 5 days
UK Standard delivery : 3 to 5 days
Greece Standard delivery : 5 to 6 days
Irlande Standard delivery : 4 to 5  days
Italy Standard delivery : 3 to 4 days
Luxembourg Standard delivery : 3 to 4 days
Norway Standard delivery : 4 to 5 days
Pays-Bas Standard delivery : 3 to 4 days
Poland Standard delivery : 5 to 6 days
Portugal Standard delivery : 4 to 6 days
Sweden Standard delivery : 5 to 6 days
Switzerland Standard delivery : 3 to 4 days

USA :
DHL : 2 – 3 days
Canada :

DHL : 2 – 3 days

Other countries DHL Express Delivery : 2 – 4 days

Australia
Brasil
Emirats Arabes Unis
Hong Kong
India
Japan
Lebanon
New-Zealand
Qatar
South Korea

PLEASE NOTE : the deadlines are expressed in working days and are only indicative. They may be subject to change..

Same day dispatch for all orders placed before 2pm (excluding products indicated as “being restocked”).

Shipping costs are calculated according to the volume and weight of the package.

If you have any questions about deadlines or prices please contact us at [email protected]

RETURNS :

You have the possibility to return your parcel to us within 14 days from the delivery of your order, except for beauty products, nail polish and make-up.

Items on sale at 70% off and over are neither taken back nor exchanged.

For your returns, please contact us : [email protected]

You must justify your return by telling us the reason(s).

The product must not have been unpacked from its original packaging and must be in perfect condition (no returns will be made on an item whose packaging has been removed or damaged).
Our quality department will check the condition of the returned item within 5 days.

The products must be returned in their original packaging, with their label and any accessories (excluding free samples), in perfect condition to :

BIUTIFUL
4bis rue de la Poste
74000 ANNECY
France

Shipping costs are at your expense.

For returns we recommend you to send a shipment with tracking. A package returned without tracking, will not be refunded in case of loss by the delivery service.

Refund :
On receipt of your package, we will refund all or part of your order within a maximum of 15 days.