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Shipping and returns

We put great care into wrapping your purchases. And because we love you and want to make you discover everything, for every order, you’ll  get a few samples + our limited edition postcards (well, except if we have no more of them…).

SHIPPING : 

Purchases are sent by Colissimo International.
Your tracking number will be sent by email.

Delivery time:

48h for France

Europe: 3 – 6 days 

  • Germany: 3 – 4 days
  • Austria: 3 – 4 days
  • Belgium: 3 – 4 days
  • Denmark: 3 – 4 days
  • Spain: 3 – 6 days
  • Finland: 4 – 5 days
  • United Kingdom: 3 – 5 days
  • Greece: 5 – 6 days
  • Ireland: 4 – 5 days
  • Italia: 3 – 4 days
  • Luxembourg: 3 – 4 days
  • Norway: 4 – 5 days
  • Netherlands: 3 – 4 days
  • Poland: 5 – 6 days
  • Portugal: 4 – 7 days
  • Sweden: 5 – 6 days
  • Switzerland: 3 – 4 days

United States: 5 – 8 days
Canada: 6 – 10 days

Rest of the World: 6 – 8 days

  • Australia: 5 – 9 days
  • Brasil: 4 – 8 days
  • United Arab Emirates: 5 – 7 days
  • Hong Kong: 7 – 8 days
  • India : 5 – 8 days
  • Japan: 5 – 7 days
  • Lebanon: 5 – 7 days
  • New-Zealand: 6 – 7 days
  • Qatar: 5 – 6 days
  • South Korea: 5 – 6 days
  • Russia: 5 – 11 days

Same day shipping for any order placed before 2 P.M. (Paris time) (except “Available on backorder” products).

Shipping costs are calculated according to the weight and size of your package.

Shipping costs are free for any order of 90€ and over, in Metropolitan France – Andorra – Monaco, with conventional Colissimo delivery. No signature.

You can also retrieve your order for free at the shop, open from Mondays 2 P.M. to Saturdays 7 P.M.

If you have any inquiries about delivery time or costs, you can write us an email to [email protected]

You can track your parcel here : http://www.laposte.fr/particulier/outils/en/track-a-parcel

RETURN : 

You can return an order within two weeks of receiving your order (except for beauty products, nail polishes and makeup).

The product must not be unwrapped and must be in perfect condition. (we won’t be able to accept the return of an unwrapped or damaged product).

Products must be sent in their original packing, with tags and eventual accessories in perfect condition to:

BIUTIFUL – 4bis rue de la Poste – 74000 ANNECY – FRANCE

Return shipping costs will be at your expense.

EXCHANGE :

Upon receipt of your package, and provided that the product is in perfect condition, we will proceed to the exchange on the same day (except if the product is not available, in which case we will contact you).

REFUND : 

Upon receipt of your package, we commit to fully or partially refund your order within 15 days.