Shipping & Returns
Important : under the current circumstances, we cannot guarantee correct delivery or delivery dates. We are doing our best for your orders to be shipped and received as soon as possible, but we could not be held responsible for any delivery delay or loss or retention of packages. Thank you for your understanding.
We put great care into wrapping your purchases. And because we love you and want to make you discover everything, for every order, you’ll get a few samples + our limited edition postcards (well, except if we have no more of them…).
Purchases are sent by Colissimo International (standard delivery) or Chronopost/DPD (express delivery)
Your tracking number will be sent by email.
The payment of any custom rights and taxes depends on the country destination and only the buyer will be responsible for it. BIUTIFUL recommends that the buyer checks the customs taxes informations of the country before ordering.
48h for France / 24h express delivery
Europe + Switzerland : 1 – 6 days
- Germany Standard delivery : 3 – 4 days
- Austria Standard delivery : 3 – 4 days
- Belgium Standard delivery : 3 – 4 days
- Denmark Standard delivery : 3 – 4 days
- Spain Standard delivery : 3 – 6 days
- Finland Standard delivery : 4 – 5 days
- United Kingdom Standard delivery : 3 – 5 days
- Greece Standard delivery : 5 – 6 days
- Ireland Standard delivery : 4 – 5 days
- Italia Standard delivery : 3 – 4 days
- Luxembourg Standard delivery : 3 – 4 days
- Norway Standard delivery : 4 – 5 days
- Netherlands Standard delivery : 3 – 4 days
- Poland Standard delivery : 5 – 6 days
- Portugal Standard delivery : 4 – 7 days
- Czech Republic Standard delivery : 4 – 6 days
- Sweden Standard delivery : 5 – 6 days
- Switzerland Standard delivery : 3 – 4 days
Standard delivery : 5 – 8 days
Standard delivery : 6 – 10 days
Rest of the World: 6 – 8 days
- Australia Standard delivery : 5 – 9 days
- Brasil Standard delivery : 4 – 8 days
- United Arab Emirates Standard delivery : 5 – 7 days
- Hong Kong Standard delivery : 7 – 8 days
- India Standard delivery : 5 – 8 days
- Japan Standard delivery : 5 – 7 days
- Lebanon Standard delivery : 5 – 7 days
- New-Zealand Standard delivery : 6 – 7 days
- Qatar Standard delivery : 5 – 6 days
- South KoreaStandard delivery : 5 – 6 days
- Russia Standard delivery : 5 – 11 days
Same day shipping for any order placed before 2 P.M. (Paris time) (except “Available on backorder” products).
Shipping costs are calculated according to the weight and size of your package.
Shipping costs are free for any order of 90€ and over, in Metropolitan France – Andorra – Monaco, with conventional Colissimo delivery. No signature.
You can also retrieve your order for free at the shop, open from Mondays 2 P.M. to Saturdays 7 P.M.
If you have any inquiries about delivery time or costs, you can write us an email to [email protected]
You can track your parcel here : http://www.laposte.fr/particulier/outils/en/track-a-parcel
Important : Exchanges and returns are temporarily suspended because of the current circumstances. If you wish to return an item, please write to [email protected]. Your request will be taken into account, and we will let you know as soon as it is possible for you to ship the item. Please do not return any package to us for the moment. We will not be able to receive it.
You can return an order within two weeks of receiving your order (except for beauty products, nail polishes and makeup).
The 70% (or more) sale items can’t be returned or exchanged.
The product must not be unwrapped and must be in perfect condition. (we won’t be able to accept the return of an unwrapped or damaged product).
Products must be sent in their original packing, with tags and eventual accessories in perfect condition to:
4bis rue de la Poste
Return shipping costs will be at your expense.
We cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges.
Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days (except if the product is not available, in which case we will contact you).
Upon receipt of your package, we commit to fully or partially refund your order within 15 days.