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Shipping & Returns

We put great care into wrapping your purchases. And because we love you and want to make you discover everything, for every order, you’ll  get a few samples + our limited edition postcards (well, except if we have no more of them…).

SHIPPING : 

Purchases are sent by Colissimo International (standard delivery) or Chronopost/DPD (express delivery)
Your tracking number will be sent by email.

The payment of any custom rights and taxes depends on the country destination and only the buyer will be responsible for it. BIUTIFUL recommends that the buyer checks the customs taxes informations of the country before ordering.

Delivery time:

48h for France / 24h express delivery

Europe + Switzerland : 1 – 6 days

  • Germany Standard delivery : 3 – 4 days
  • Austria Standard delivery : 3 – 4 days
  • Belgium Standard delivery : 3 – 4 days
  • Denmark Standard delivery : 3 – 4 days
  • Spain Standard delivery : 3 – 6 days
  • Finland Standard delivery : 4 – 5 days
  • United Kingdom Standard delivery : 3 – 5 days
  • Greece Standard delivery : 5 – 6 days
  • Ireland Standard delivery : 4 – 5 days
  • Italia Standard delivery : 3 – 4 days
  • Luxembourg Standard delivery : 3 – 4 days
  • Norway Standard delivery : 4 – 5 days
  • Netherlands Standard delivery : 3 – 4 days
  • Poland Standard delivery : 5 – 6 days
  • Portugal Standard delivery : 4 – 7 days
  • Czech Republic Standard delivery : 4 – 6 days
  • Sweden Standard delivery : 5 – 6 days
  • Switzerland Standard delivery : 3 – 4 days

United States:
Standard delivery : 5 – 8 days
Canada:

Standard delivery : 6 – 10 days

Rest of the World: 6 – 8 days

  • Australia Standard delivery : 5 – 9 days
  • Brasil Standard delivery : 4 – 8 days
  • United Arab Emirates Standard delivery : 5 – 7 days
  • Hong Kong Standard delivery : 7 – 8 days
  • India Standard delivery : 5 – 8 days
  • Japan Standard delivery : 5 – 7 days
  • Lebanon Standard delivery : 5 – 7 days
  • New-Zealand Standard delivery : 6 – 7 days
  • Qatar Standard delivery : 5 – 6 days
  • South KoreaStandard delivery : 5 – 6 days
  • Russia Standard delivery : 5 – 11 days

Same day shipping for any order placed before 2 P.M. (Paris time) (except “Available on backorder” products).

Shipping costs are calculated according to the weight and size of your package.

Shipping costs are free for any order of 90€ and over, in Metropolitan France – Andorra – Monaco, with conventional Colissimo delivery. No signature.

You can also retrieve your order for free at the shop, open from Mondays 2 P.M. to Saturdays 7 P.M.

If you have any inquiries about delivery time or costs, you can write us an email to [email protected]

You can track your parcel here : http://www.laposte.fr/particulier/outils/en/track-a-parcel

RETURN : 

You can return an order within two weeks of receiving your order (except for beauty products, nail polishes and makeup).
The 70% (or more) sale items can’t be returned or exchanged.

The product must not be unwrapped and must be in perfect condition. (we won’t be able to accept the return of an unwrapped or damaged product).

Products must be sent in their original packing, with tags and eventual accessories in perfect condition to:

BIUTIFUL
4bis rue de la Poste
74000 ANNECY
FRANCE

Return shipping costs will be at your expense.

We cannot take responsibility for items damaged or lost in the return transit.

If returned an item from outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges.

EXCHANGE :

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days (except if the product is not available, in which case we will contact you).

REFUND : 

Upon receipt of your package, we commit to fully or partially refund your order within 15 days.