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Shipping & Returns

We put great care into wrapping your purchases. And because we love you and want to make you discover everything, for every order, you’ll  get a few samples + our limited edition postcards (well, except if we have no more of them…).

SHIPPING : 

Purchases are sent by Colissimo International (standard delivery) or Chronopost/DPD (express delivery)
Your tracking number will be sent by email.

The payment of any custom rights and taxes depends on the country destination and only the buyer will be responsible for it. BIUTIFUL advices the buyer to check the customs taxes informations of the country before ordering.

Delivery time:

48h for France / 24h express delivery

Europe + Switzerland : 1 – 6 days

  • Germany Standard delivery : 3 – 4 days / Express delivery : 1 day
  • Austria Standard delivery : 3 – 4 days / Express delivery : 1 day
  • Belgium Standard delivery : 3 – 4 days / Express delivery : 1 day
  • Denmark Standard delivery : 3 – 4 days / Express delivery : 1 day
  • Spain Standard delivery : 3 – 6 days / Express delivery : 1 day
  • Finland Standard delivery : 4 – 5 days / Express delivery : 1 day
  • United Kingdom Standard delivery : 3 – 5 days / Express delivery : 1 day
  • Greece Standard delivery : 5 – 6 days / Express delivery : 1 day
  • Ireland Standard delivery : 4 – 5 days / Express delivery : 1 day
  • Italia Standard delivery : 3 – 4 days / Express delivery : 1 day
  • Luxembourg Standard delivery : 3 – 4 days / Express delivery : 1 day
  • Norway Standard delivery : 4 – 5 days / Express delivery : 1 day
  • Netherlands Standard delivery : 3 – 4 days / Express delivery : 1 day
  • Poland Standard delivery : 5 – 6 days / Express delivery : 1 day
  • Portugal Standard delivery : 4 – 7 days / Express delivery : 1 day
  • Czech Republic Standard delivery : 4 – 6 days / Express delivery : 1 day
  • Sweden Standard delivery : 5 – 6 days / Express delivery : 1 day
  • Switzerland Standard delivery : 3 – 4 days / Express delivery : 1 day

United States:
Standard delivery : 5 – 8 days / Express delivery : 1 day
Canada:

Standard delivery : 6 – 10 days / Express delivery : 2 days

Rest of the World: 6 – 8 days

  • Australia Standard delivery : 5 – 9 days / Express delivery : 3 days
  • Brasil Standard delivery : 4 – 8 days / Express delivery : 2 days
  • United Arab Emirates Standard delivery : 5 – 7 days / Express delivery : 2 days
  • Hong Kong Standard delivery : 7 – 8 days / Express delivery : 2 days
  • India Standard delivery : 5 – 8 days / Express delivery : 2 days
  • Japan Standard delivery : 5 – 7 days / Express delivery : 3 days
  • Lebanon Standard delivery : 5 – 7 days / Express delivery : 2 days
  • New-Zealand Standard delivery : 6 – 7 days / Express delivery : 4 days
  • Qatar Standard delivery : 5 – 6 days / Express delivery : 2 days
  • South KoreaStandard delivery : 5 – 6 days / Express delivery : 2 days
  • Russia Standard delivery : 5 – 11 days / Express delivery : 3 days

Same day shipping for any order placed before 2 P.M. (Paris time) (except “Available on backorder” products).

Shipping costs are calculated according to the weight and size of your package.

Shipping costs are free for any order of 90€ and over, in Metropolitan France – Andorra – Monaco, with conventional Colissimo delivery. No signature.

You can also retrieve your order for free at the shop, open from Mondays 2 P.M. to Saturdays 7 P.M.

If you have any inquiries about delivery time or costs, you can write us an email to [email protected]

You can track your parcel here : http://www.laposte.fr/particulier/outils/en/track-a-parcel

RETURN : 

You can return an order within two weeks of receiving your order (except for beauty products, nail polishes and makeup).
The 70% (or more) sale items can’t be returned or exchanged.

The product must not be unwrapped and must be in perfect condition. (we won’t be able to accept the return of an unwrapped or damaged product).

Products must be sent in their original packing, with tags and eventual accessories in perfect condition to:

BIUTIFUL
4bis rue de la Poste
74000 ANNECY
FRANCE

Return shipping costs will be at your expense.

We cannot take responsibility for items damaged or lost in the return transit.

If returned an item from outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges.

EXCHANGE :

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days (except if the product is not available, in which case we will contact you).

REFUND : 

Upon receipt of your package, we commit to fully or partially refund your order within 15 days.